Frequently Asked Questions
How Do I book Play Patch Party?
Once you’ve chosen your Play Patch Party Package, simply complete the Inquire Now form located under the “Inquire Here” section or click the Inquire Here button. We’ll be in touch within 48 hours.
Our follow-up email will include your invoice, our rental terms and agreement, and a secure payment link. If you book directly through the website, you’ll complete payment and sign the rental contract at checkout.
To officially secure your event date, a signed contract and a non-refundable $250 deposit are required. Dates cannot be held without payment.
Does the Play Patch need to be outdoors?
Nope! We can set up indoors or outdoors.
We ask that the space is cleared of furniture, toys, or other items before we arrive. Ideally, we recommend an area of at least 18ft x 18ft, but we can adjust if your space is smaller.
If your available space is a bit tight, just let us know ahead of time, and we’ll customize the layout to make sure it fits your event perfectly.
Interested in a collab or partnership?
We love partnering with local businesses and creatives.
Send us a message at info@playpatchparty.com and let’s chat about making something fun happen together.
What happens if it rains and my event is booked outdoors?
No stress! When you book, we’ll go over a weather backup plan. If rain is in the forecast, we can move the setup indoors (as long as there’s enough space) or reschedule if needed. We’ll work together to make sure everything still feels fun and stress-free.
Are your rentals cleaned?
Yes! All of our equipment is thoroughly cleaned and sanitized after every event to maintain a high standard of safety and hygiene. We also do a final wipe-down during setup to ensure everything is fresh for your little ones.
We simply ask that the equipment is returned in reasonably clean condition.
If items are returned with excessive dirt, food, paint, or party décor stuck on, an additional cleaning fee may be charged.
What are your rules?
Great question! Safety is our top priority. We’ll provide a full list of guidelines when you book, but here are the most important rules to keep in mind:
• No face paint, confetti, silly string, or paper streamers
• No shoes on the play area
• No food or drinks on the equipment
• No pets on or near the play area
• No sharp objects (including toys or accessories)
• No water play on or around the equipment
• Adult supervision is required at all times
We just want to make sure the space stays clean, safe, and fun for every little one.
Am I required to pay a deposit?
Yes. A non-refundable $250 security deposit is required at the time of booking to reserve your event date, and it will be applied toward your total balance. The remaining balance is due two weeks before your event.
If you need to cancel, your security deposit can be credited toward a future booking with us.
When is my final balance due?
The final balance for your event is due two weeks before your event. If your event is booked within 14 days, 100% of the balance is due at the time of booking to secure your date.
What if I need to cancel?
We know that plans can change! If you need to cancel your reservation, please reach out as soon as possible at info@playpatchparty.com. Please note that all deposits are non-refundable. However, you’re welcome to move your reservation to any available date on our calendar within 365 days of your original booking.
Are you insured?
Yes! We are a licensed and insured business. If you or your venue would like a copy of our insurance information, just email us at info@playpatchparty.com or leave a note on your booking form.
What surfaces can you set up on?
We require a flat, level surface. We can set up on turf, grass, concrete, or asphalt.
We cannot set up on dirt or rocky surfaces. Please make sure the area is clean and free of debris, including sticks, rocks, sprinklers, and pet waste.
Important: Do not cut grass within 3 days of delivery.
Am I responsible for equipment damage?
Yes. If any equipment is damaged due to improper use, not following our guidelines, or general negligence, a repair or replacement fee will apply. Fees typically start at $200 and can go up to the full cost of the item if it needs to be replaced. Please review our rental agreement for all the details so you know exactly what to expect.